The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Manage the centre's community relations
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The role and purpose of the Business (and Rural) Transaction Centre (BTC and RTC) in providing services to the local community and its relationship to the organisation in which it is hosted are recognised and communicated to staff, customers and community groups Completed |
Evidence:
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The reporting, decision making and communication needs of the centre's community-based committee are supported in an effective and timely manner Completed |
Evidence:
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Processes are established and implemented to determine and monitor the range of products and services required by the local community Completed |
Evidence:
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Manage the centre's external relationships
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Funding proposals are prepared for submission to the Commonwealth government in a form and timeframe which meets the funding bodies requirements Completed |
Evidence:
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Sustainable business relationships with external agencies supported by the centre are managed in an effective manner Completed |
Evidence:
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Reports specified in funding agreement contracts are prepared and submitted in the required forms and timeframes Completed |
Evidence:
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Communication and reporting processes with agencies supported through the centre are conducted to agreed standards Completed |
Evidence:
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Manage the delivery of services
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Processes are established, implemented and monitored to ensure compliance with the legislative and regulatory environment relevant to centres Completed |
Evidence:
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Budgets and operational plans are developed, implemented and monitored in line with agreed organisational procedures Completed |
Evidence:
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Performance indicators for service provision are determined and monitored and feedback from staff about service provision and process improvements is sought and responses made Completed |
Evidence:
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Facilities, support systems and resources required for the delivery of services are identified and managed effectively Completed |
Evidence:
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Training strategies to ensure staff are able to provide the required products and services are identified and their implementation managed effectively Completed |
Evidence:
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Lead centre staff
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Instructions and directions given to team members are in line with Stated performance indicators and identified needs including that communication is clear, unambiguous and concise Completed |
Evidence:
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The efforts and contributions of individuals to meeting centre goals are encouraged, valued and rewarded Completed |
Evidence:
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Regular team and individual appraisals are conducted Completed |
Evidence:
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